Miss La Motte ships worldwide via registered international mail or expedited mail services. You will receive tracking information for your parcel via email; and items can be expected to arrive within 10-21 business days (registered international mail) or 5-10 business days (expedited mail services) from date of shipping. Items are ready to be shipped within 1-2 business days - or when funds have cleared.
Please note that shipping costs excludes customs duties and taxes that may be levied by your country. Packages will be labelled accordingly as merchant goods/products.
Shipping Packages are listed according to skein weight - please ensure that you select the correct Shipping Package for your order when placing an order. Failure to do so may result in the cancellation of your order. Regrettably, separate orders may not be combined in one package due to weight restrictions.
Regrettably, Miss La Motte cannot accept responsibility for packages that are damaged or lost during shipping/transit; and regrettably does not offer exchanges/returns on international orders. If you have any queries regarding your shipment, please do not hesitate to contact us.
Shipping during COVID:
Currently, all South African Airmail is leaving the country via SwissAir via Zurich during the lockdown, and whilst our international borders are still closed. The stopover in Zurich adds about two weeks to the timeline from what I can see - so parcels take between 6-8 weeks or longer to arrive; as consignment movement is largely dependent on cargo flight availability. Many of the direct flights to certain countries are not available either, which will largely affect transit times.
Cargo flights are available and confirmed for the following countries: Brazil, Canada, China, Czech Republic, UAE, Great Britain (UK), Greece, Hong Kong, Hungary, India, Japan, Malaysia, Netherlands, Portugal, Russia, Spain, Sweden, Ukraine, USA.
If your country is not listed, it means that parcels will be held until a flight can be arranged by the South African Postal service; and there is no sure guarantee for when this would be.
Please do not order yarn for gifts/pressing projects at this time in order to avoid disappointment. I will do my very best to track and trace parcels; but please understand that once accepted into the postal system, I am unable to claim the parcel back....until it eventually is returned to me for whatever reason (this can take up to three months).
I am currently working on sourcing a courier service for speedier timelines.